Support Center

Putting the Product to Real Use

Providing onboarding guidance, tutorial materials, and communication channels to help clients complete deployment, training, and routine maintenance.

Getting Started Guide

Ideal for new customers to quickly understand device setup, system deployment, and account initialization, shortening the onboarding time.

Deployment Process
System Requirements
Installation Video & Manual

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Technical Tutorials

Provides controller operation videos and case handling methods for internal team training and daily reference, covering PS/SM series controller demonstrations.

PS5016 Recovery Operation
SM2263XT Demo
Virtual Compiler Tutorial

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Downloads & Resources

Centralized access to DDR manuals, installation videos, and technical documentation for delivery, maintenance, and internal team distribution.

DDR Manual Download
Bilibili Video Tutorials
Version Changelogs

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Downloads & Resources

The complete DDR 2.0.7 manual is available for download, along with video tutorials for installation and controller operations. More resources will be added with each version.

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Technical Communication

QQ 308084257

Technical Support QQ Group (VIP: Join after purchase)：7611482

FAQ

A compilation of frequently asked questions about products, procurement, and technical support. For more details, refer to the tutorial center or contact us.

ProductWhat problems does the DDR Data Recovery System primarily solve?: DDR targets next-gen NVMe SSDs and USB storage media, solving recovery challenges such as lengthy logical reconstruction times, unstable bad sector imaging, firmware damage-induced inaccessibility, and insufficient single-port efficiency. It provides bad sector imaging, firmware repair, physical data extraction, and multi-interface parallel capabilities.
ProductWhat storage media and controllers are supported?: It primarily supports NVMe SSDs and USB storage media. Controller adaptation covers SM2320, SM2263XT, and PS5007, PS5008, PS5012, PS5013, PS5016, PS5018, PS5019, PS5021, and other mainstream series. Specific compatibility details are subject to product delivery documentation and version notes.
ProductWhat does multi-interface parallel mean?: DDR hardware supports up to 4 simultaneous parallel interfaces, handling virtual compiler, bad sector extraction, and chip-level physical extraction functions. It is suitable for batch recovery and multi-task parallel scenarios, significantly reducing wait times.
ProductWhat does domestic hardware architecture mean?: The DDR Data Recovery System's hardware architecture has achieved 100% domestic localization, with core software and hardware capabilities developed in-house, targeting professional institutions and government clients requiring self-sufficiency.
PurchaseHow can I purchase or inquire about products?: You can contact us through the website inquiry form, email stasoft.vip@gmail.com, or via QQ 308084257 (business inquiries). We will discuss product combinations, demo arrangements, and procurement processes based on your scenario.
PurchaseHow do I join the technical support QQ group?: The technical support QQ group (Group ID: 7611482) is a VIP group. You can apply to join after purchasing a product, for version notifications, technical communication, and issue feedback.
Technical SupportHow can new users get started quickly?: We recommend the following steps: 1) Read the DDR manual; 2) Watch the installation video to complete device setup; 3) Reference controller operation demo videos; 4) Contact us via QQ 227517470 (technical support) or the VIP technical group when encountering issues.
Technical SupportWhere can I download the product manual?: You can read it online and download the complete Word document on the "Support → Tutorials → DDR 2.0.7 Manual" page. More materials will be added with future versions.
Technical SupportHow do I get version upgrade information?: Version releases and changelogs are updated in the website Announcements section. We recommend following announcements and joining the VIP technical group for the latest notifications.
Technical SupportAre there any operation video tutorials?: The Tutorials section provides DDR installation videos, PS5016 recovery operations, SM2263XT demos, and other Bilibili video links. Some tutorials are still being supplemented; published content is available for immediate viewing.